Custom Furniture Orders
CUSTOM FURNITURE PURCHASES We encourage designers to create signature product lines through our 100% custom program and we’re a great resource for hard to find pieces, working with a network of vendors and local artisans all over the world to acquire the perfect piece for you. We invite you to discover why our clients have no reason to go elsewhere for home décor. Come talk with us about how we can help you build your business!
GENERAL TERMS AND CONDITIONS
WHOLESALE PURCHASES AND VOLUME PROGRAM
All prices are ExWorks KANNOA warehouse Miami, Fl. All initial orders are required to be paid in full prior to shipment. All prices are subject to change without notice. Stock items are immediately available with an estimated time for delivery of 1-2 weeks. The estimated delivery time on backordered items is between 8-14 weeks. All back orders will require a 50% deposit. Cancelled orders will be subject to a 20% restocking fee. Special orders are subject to a 50% restocking fee. All orders for stock items must be picked up within 15 days of Invoice date. KANNOA will cancel and restock any orders not picked up within this time frame and will issue a refund, less a 50% restocking fee. Unless special written permission is granted by KANNOA, all orders are C.O.D or PREPAID. Title to merchandise passes to customer when the carrier accepts delivery from KANNOA. Customer is required to make timely payment, regardless of whether or not a claim is pending with the freight carrier. Customer may not withhold payment to KANNOA while awaiting settlement of their claim with 3rd parties.
KANNOA will offer Standard, Solids and Striped Fabric in Canvas from the Sunbrella Catalog at no additional cost from our price lists; If client needs a special fabric (Specialty Weaves, Jacquards, Texture patterns, Shadow, Rib, Sling, Sunsharp, Etc) that are not in the KANNOA fabric Catalog a 15% surcharge will apply. COM are offered and priced on a case by case bases.
HANDLING AND FREIGHT:
KANNOA recommends shipment via “Blanket Wrap” carriers or ground truck shipping. We will arrange shipment of commercial orders via best way unless otherwise indicated on customers purchase order, or instructed in writing. In an effort to help control shipping costs Kannoa has capped all freight charges to 10 % of the invoice for any invoice over USD $3,000.00. Invoices under $3,000.00 will be handled on a case by case basis. We will provide freight quote for your approval prior to shipment. We can arrange “home deliveries” and “residential deliveries” or, any customer service including drop ship. You may also arrange your own shipment. Please note that KANNOA is not responsible for freight damages resulting from shipments. All goods are sold ExWorks our warehouse in Miami. All items are inspected by KANNOA and the shipping agents before the items are shipped. Merchandise should be inspected as soon as it is received and all damages noted on the Bill of Lading before signing and reported directly to the shipping company. Special handling charges might apply to orders with special packing requirement. (Repack, Special Box, Bubble Wrap, Crate, Etc.). All freight damage claims must be filed by the consignee directly with the shipping company.
In the event that there is a faulty item, Kannoa guarantees replacement of the damaged piece (subject to availability) within 30 days of delivery date. For any opened/used items returned prior to the 30 day guaranty, there will be a 20% restocking fee applied to the sale. (customer is liable for all shipping charges). All "Special Orders" are final and return policy does not apply.
Please note that it takes 7 to 10 business days for Kannoa to process returns and in the event that a refund is due Kannoa reserves the right to refund monies 30 business days after the return is completed.
All "Return" issues must be sent in writing to firstname.lastname@example.org or via fax to 786-228 8096
All returns must be authorized by Kannoa Customer Service.
GENERAL TERMS AND CONDITIONS
A. Order Confirmation:
All orders placed are confirmed in writing and must be signed and sent back to KANNOA, (or a recognized agent thereof) in order to be considered a firm order. Once an order confirmation has been signed and sent, the order cannot be cancelled. KANNOA retains the right to accept changes in confirmed orders up to a maximum of 7 days after the receipt of the signed order confirmation.
In such cases as an order is deemed insufficient to fill a container, KANNOA, shall inform the customer and request additional items to be ordered. Such additional items should be ordered within 5 working days of receipt of a request for additional items. Should the customer fail to provide an order for additional items, KANNOA reserves the right to either add additional items at its own discretion (for which the customer shall be bound to pay), or to cancel the order.
C. Over-ordering and Backorders:
In such cases as an order exceeds one container, but is deemed insufficient for two containers, KANNOA shall inform the customer and request a list of items to be excluded from the order. Such list must be sent to KANNOA, within 5 working days of receipt of a request for such list. Should the customer fail to provide such list, KANNOA reserves the right to exclude items at its own discretion. Customers may indicate if they wish excluded items to be considered as backorders. Backorders shall always take precedence over any new order received.
D. Packaging and Shipping:
KANNOA guarantees packing and shipping, plus or minus 15% of those items that are ordered.
E. Shipping Insurance:
Shipping insurance is available at customer's request.
1. A 50% deposit is required with the order confirmation. The balance is due within 15 working days of the container invoice date.
2. Payment should be by bank transfer to a bank account specified by KANNOA, or a recognized agent thereof.
3. If payment is not received by the due date, then a 3% per month interest charge will be assessed, payable before the container is released to the customer.
G. Volume Discount:
Customers who regularly order three (3) or more containers (see Supplement, below, for definition of container in this context) per month may be given Volume Discounts at the discretion of KANNOA. Volume discounts are given according to the following guidelines:
• The containers meet the minimum value as set out in Supplement.
• Volume discount is based on regular orders of at least three containers per month.
Calculation of qualification for volume discount shall be based on calendar months using the date that orders are received by KANNOA, and not actual shipping date (except where clear instruction is given that an order should be shipped after a designated delay). KANNOA, at all times reserves the right to withdraw volume discounts or modify the rate of discount available.
H. Inability to Take Possession of a Container:
If for any reason a customer cannot take possession of an ordered container once it has reached its destination, then the customer shall be held responsible for all costs incurred and forfeits any amount of money paid to KANNOA.
I. Customer Complaints:
Complaints about quality of container contents shall be accepted if they total more than 5% of the total value (before any discounts) of the container; such claims must be made within 3 (three) weeks of receipt of the container. All claims must be accompanied by full "documentation" (as described in the Supplement, below) and third party corroboration. KANNOA, reserves the right to reject any claims not supported by full documentation and third party corroboration. Any approved compensation and/or credits shall be given to Customer in the form of credit on a future container. Claims received after 3 (three) weeks shall be counted as void, regardless of their value.
For the purpose of calculating minimum order level and volume discount, a container shall be taken to mean:
• 20 foot (or equivalent size) container,
• Having invoice value of US$20,000.00 or greater.
Kannoa will offer standard, Solids and Striped Fabric in Canvas from the Sunbrella Catalog at no additional Costs from our price lists; If client need a special fabric (Specialty Weaves, Jacquards, Texture patterns, Shadow, Rib, Sling, Sunsharp, Etc) that are not in the Kannoa fabric Catalog a 15% surcharge will apply. COM are offered and priced on a case by case bases. Shipping charges for the fabric selection may apply.
Any Container orders with more that 10 different SKUs, will be subject to a 10% surcharge.
PLEASE SIGN A RETURN BY FAX OR EMAIL TO 786.228.8096 OR email@example.com