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FREQUENTLY ASKED QUESTIONS


Is there a showroom/retailer near me?

Kannoa does not sell directly to the public, but if you click on our store locator here, you will find your nearest dealer.

How do I set up an account?

If you would like to open a trade account or become an authorized Kannoa dealer, please click here and fill out an account application. Return it to us, along with a resale certificate and we will gladly open your account.

Is there a minimum opening order?

There is no minimum for trade accounts. The minimum for retail accounts is $2,500.

Do you stock any items?

We have a robust Stocking Program made up of our best selling models. You pick the stock frame and your choice of cushion color and it will ship in three weeks. Click here to view our Stocking Catalog. You will also see this icon on the product page of all stocked items.

What is the difference between the Stocking Program and the Cushion Express Program?

Both are designed to help you get your furniture fast.
Stocking Program = stocked frame + any Sunbrella color fabric cover = 3-week turnaround*
Cushion Express Program = stocked frame + one of three stocked Sunbrella fabric colors (Canvas White, Spectrum Dove or Canvas Charcoal) = 48-hour turnaround*
*after order payment is received

What is the lead time for non-stocked items?

Our special orders have a lead time of 12-14 weeks.

How do I clean my furniture? 

The method of cleaning your Kannoa furniture depends on the material of the frame. Please click here to review our care instructions.

Can I leave the cushions out in the rain and year round? 

The short answer is yes, however, a little care and maintenance can go a long way in prolonging the life of your outdoor furniture. Our all-weather wicker has been formulated to withstand temperatures from -31 F / -35 C to 149 F / 65 C. Natural teak pieces will continue to weather when left outside. Cement pieces need to be sealed every 6-8 months and need to be slightly raised from the floor before winter. It is always a good idea to bring in all cushions or to cover your entire piece when it will not be used for a prolonged period of time.

Will my furniture rust?

Kannoa uses powder coated aluminum frames that will not rust. When fasteners are used, marine grade stainless steel ones are used. Please click here to see our warranty.

Can I put different collections together? 

Yes! We encourage you to mix and match to fit your needs and personal style.

What color cushions do you offer?

We make all our covers to order, so the answer is any color you want! We offer Sunbrella fabric, Serge Ferrari sling and a selection of high-end vinyl and COM.
We have an in-house sewing workroom that can make your cushions your way.